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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jewell Buckmon

Jewell Buckmon

August 12, 2026

5  out of  5
rating by Jewell Buckmon
"I cannot express the excellent service I received from Agent Jay Rouse. He personally answered the phone, listened to my questions and gave me the answers I needed to move forward. Very customer oriented and friendly."
We responded:
"Ms. Buckmon, it was great speaking with you and thank you for the kind words. We look forward to putting in the work to earn your business over and over again!"
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Maureen Hickey

August 12, 2026

5  out of  5
rating by Maureen Hickey
"The first place we went when looking for new insurance as new residents of MD was Jay Rouse. We explored other agents but came back to Jay Rouse. From our first encounter, we were met with professionalism, knowledge, and given the patience to understand our options.
When we needed a copy of our policy, it was not just sent by email but it was hand delivered. Who does that???? We’re glad that we’ve found someone who goes above and beyond! We highly recommend Jay Rouse of State Farm."
We responded:
"Mrs. Hickey, we appreciate the kind words, and hope that we have offered you a fitting welcome to Maryland. We also are looking forward to being of service to you and your family for years to come!"
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Brett Evans

August 11, 2026

5  out of  5
rating by Brett Evans
"I have had the experience of working with Jay on business lines policies. Jay has a great working knowledge of commercial autos and business lines products. I would recommend Jay for all of your business lines insurance needs as a business owner."
We responded:
"Brett, thanks for the kind words and it's been great working with you as well. We hope to continue to do so for years to come!"
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Angel H

August 10, 2026

5  out of  5
rating by Angel H
"Great experience! He helped us get business insurance for our company and made the entire process quick and easy. He was very responsive, professional, and made sure we had everything we needed. The service was fast and efficient, which we really appreciated. I would definitely recommend him to any business owner looking for reliable insurance assistance!"
We responded:
"Angel, thank you for the kind words! We look forward to not only servicing your business for years to come but watching it grow as well!"
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Kenniese Renier

August 6, 2026

5  out of  5
rating by Kenniese Renier
"I had a great experience purchasing my insurance policy. The process was straightforward, the coverage options were explained clearly, and I found a policy that fit my needs and budget. The customer service was professional, responsive, and answered all my questions. I would definitely recommend Jay to anyone looking for reliable insurance coverage."
We responded:
"Kenniese, we appreciate the kind words and look forward to being of service to you and your family for years to come!"
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Nina Maria Salon LLC

August 3, 2026

5  out of  5
rating by Nina Maria Salon LLC
"I had an Awesome experience.Thank You so much for all that you do. I called in and I was handled with care. Very professional and made sure all my questions answered with ease in a timely manner. Great Service I would highly recommend🤗"
We responded:
"Nina, we appreciate the kind words and look forward in being of service to you and your family for years to come!"
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Toya Frost

July 30, 2026

5  out of  5
rating by Toya Frost
"The Best To Ever Do It❤️ Jay is Awesome👌🏽 Always providing SUPERB customer service🙌🏽 THIS STATE FARM BRANCH ROCKS🎉💯"
We responded:
"Toya, thank you for the kind words, and we look forward to being of service to you and your family for years to come!"
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LaKia Williams

July 23, 2026

5  out of  5
rating by LaKia Williams
"Jay Rouse is a great agent and very knowledgeable. He understands the coverages needed and offers other options that can enhance my policy."
We responded:
"LaKia, we appreciate the kind words and look forward in taking care of you and your family for years to come!"
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Candy Saunders

July 18, 2026

5  out of  5
rating by Candy Saunders
"I am happy with my Agent Jay Rouse. He is very respectful and helpful to me when ever I have to call him. Jay is very knowledgeable and takes his job very seriously. One thing that I like about my Agent is that he makes sure that I understand my policies and any claim that I file. I am happy to have Jay Rouse on my team."
We responded:
"Ms. Saunders, we appreciate you leaving us a review and look forward to taking care of you for years to come!"
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Leda Ward

July 10, 2026

5  out of  5
rating by Leda Ward
"Very helpful. Always able to answer all my questions."
We responded:
"Leda, we appreciate your kind words and for the opportunity to be of service to you and your family!"
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D'Anne Augustus

July 10, 2026

5  out of  5
rating by D'Anne Augustus
"I’m very grateful to have Daryus Taylor help me. He is a remarkable example of knowing your craft and helping others. Thank thank you!!"
We responded:
"D'Anne, we appreciate your kind words and for the opportunity to be of service to you and your family!"
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Samantha Ewers

July 10, 2026

5  out of  5
rating by Samantha Ewers
"Mr. Rouse saved me money on my home and auto insurance. He made sure to get my the best coverage for my home and auto insurance, he was very professional and polite."
We responded:
"Samantha, we appreciate your kind words and for the opportunity to be of service to you and your family!"
Profile photo of Lex D

Lex D

July 10, 2026

5  out of  5
rating by Lex D
"Earlier today I spoke with Mr. Daryus Taylor about switching to State Farm. He was so helpful!!! He answered all of my questions and concerns that I had about switching. Amazing customer service, knowledgeable, and nice! It’s refreshing to have someone like Daryus to help me and give me valuable information to make this process easy for someone who hasn’t switched insurance companies before."
We responded:
"Lex, we appreciate your kind words and for the opportunity to be of service to you and your family!"
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Patrick Colon

July 10, 2026

5  out of  5
rating by Patrick Colon
"Daryus Taylor is a fine gentlemen. Very helpful and thoughtful with helping me with find the perfect fit for my needs!"
We responded:
"Patrick, we appreciate your kind words and for the opportunity to be of service to you and your family!"
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Athea B

July 10, 2026

5  out of  5
rating by Athea B
"I was auto-transferred to Jay after my agent retired and closed her State Farm business. I worked with Daryus on his team and he was super responsive and helpful. So far, so good!😊 I highly recommend using Jay and his team for your State Farm insurance needs."
We responded:
"Athea, we appreciate your kind words and for the opportunity to be of service to you and your family!"
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Sterling Lindsay

July 10, 2026

5  out of  5
rating by Sterling Lindsay
"Outstanding Customer Service coupled with follow up !"
We responded:
"Mr. Lindsay, we appreciate you taking the time to leave us a review and look forward to being of service to you in the years to come!"
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Lashae Doby

July 10, 2026

5  out of  5
rating by Lashae Doby
"Fast, precise, and professional! Everything I need he is available to help."
We responded:
"Lashae, we appreciate the glowing review and look forward to being of service to you for years to come!"
Profile photo of Ella Robinson

Ella Robinson

July 2, 2026

5  out of  5
rating by Ella Robinson
"Most certainly recommend Mr. Rouse for anyone looking for car, life, or home insurance. He was personable and professional throughout the whole process. Most importantly you can trust him to look for the best options that work for you."
We responded:
"Thank you, Ms. Robinson, for the kind words. We look forward to being there for you when you need us!"
Profile photo of Denise Wannamaker

Denise Wannamaker

June 30, 2026

5  out of  5
rating by Denise Wannamaker
"I had a great experience with Jay Rouse State Farm! Jay assisted me with a quote for a new homeowners insurance policy and made the process quick and easy. He was professional, knowledgeable, and took the time to answer all of my questions. I also received a great rate. I highly recommend Jay and his team."
We responded:
"Thank you, Denise! Your words mean a lot, and we look forward to being there for you when you need us."
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Dori M

June 25, 2026

5  out of  5
rating by Dori M
"I had a pleasant experience with finalizing my policy here at State Farm with Jay. The process was simple and easy to understand. Any concerns I had were quickly addressed to provide reassurance. I’d highly recommend this branch to friends and associates. Thanks for your help!"
We responded:
"Dori, thank you for the great review, and we look forward in continuing to offer you excellent customer service!"
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Ms. Carver

June 20, 2026

5  out of  5
rating by Ms. Carver
"When my Mother passed suddenly there was so much business to handle. My mom bragged about how she had been with State Farm Insurance since she got her 1st car. Well now I see why. Agent Jay Rouse and his team handled everything with so much attention to detail. The home insurance, her car insurance and all other questions I had. They answered calls and emails in a timely manner and put our family at ease. Thank you to Daryus Taylor and The Jay Rouse Team."
We responded:
"Ms. Carver, we are very appreciative of your glowing review! We look forward in continuing to offer you and your mother great customer service whether she is here in the physical or not!"
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Tmedhen Kidan

June 15, 2026

5  out of  5
rating by Tmedhen Kidan
"He's a great, honest man and he saved me a lot of money. Very reliable and honest!"
We responded:
"Mr. G-Kidan, thank you for the kind review! We await your promised office visit!"
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Basco Eszeki

April 2, 2026

5  out of  5
rating by Basco Eszeki
"I just had my easiest insurance claim ever.
Last week I called my State Farm agent, Jay Rouse of Maryland, to report a cracked windshield. He said it was covered, and I could have the replacement done by Safelite. He transferred me directly to a Safelite representative, who booked the replacement for the next day, when it was quickly completed. It was as simple as that.
I wanted to spread the good news."
We responded:
"Mr. Eszeki, thank you for the kind review, and we apologize for the tardy response!"
Profile photo of Danielle “DD Danny D” Green

Danielle “DD Danny D” Green

February 5, 2026

5  out of  5
rating by Danielle “DD Danny D” Green
"Mr. Rouse was patient and knowledgeable about the products. Offered great advice and found additional savings opportunities for me and my family. Customer service is top notch and I would highly recommend his services as he also came highly recommended to me and did not disappoint. I appreciated his follow up throughout the the process thus far, great communication!"
We responded:
"Danielle, thank you for entrusting us with the opportunity to be of service to your family! If we can do anything else for you, we are just a call, text or email away!"
Profile photo of MEGAN Vannoy

MEGAN Vannoy

January 30, 2026

5  out of  5
rating by MEGAN Vannoy
"I am so pleased with my interactions with Daryus Taylor, the State Farm representative from Jay Rouse’s office! Not only was he efficient, friendly, and professional….he found my family auto insurance that will save me a lot of money!!! I’m so happy I reached out to get a quote!!!"
We responded:
"Megan, thank you for entrusting us with the opportunity to be of service to your family! If we can do anything else for you, we are just a call or email away!"